Introduction
At Ave Maria Orphanage, we deeply appreciate and value the generosity of our donors and supporters. This Refund Policy outlines the procedures and conditions under which we process refunds for donations made to our organization.
General Policy
1. Refund Eligibility
Donations: Refunds are considered for monetary donations made to Ave Maria Orphanage. Requests must be made within 30 days from the date of the donation.
Non-Refundable Items: Contributions made towards specific events, projects, or restricted funds may not be eligible for refunds if the funds have already been utilized or committed as per the donor’s instructions.
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Request Process
Submission: To request a refund, donors must contact us via email at letstalk@theforgottenneighbor.org with the following information:
- Full name
- Contact details
- Donation receipt or transaction ID
- Reason for the refund request
Processing Time: Refund requests will be reviewed and processed within 14 business days of receipt. We may contact the donor for additional information if needed.
Conditions for Refunds
Reasonable Requests
Error in Donation: Refunds are granted if the donation was made in error or if there was a mistake in the transaction process.
Duplicate Transactions: If a duplicate donation was made, we will refund the additional amount.
Restricted and Event Donations
Restricted Funds: Donations designated for specific projects or purposes will only be refunded if the funds have not been utilized or committed as per the donor’s instructions.
Event Tickets: Refunds for event tickets or registrations are subject to the event’s specific terms and conditions, including deadlines and cancellation policies.
Refund Methods
Refund Methods
Original Payment Method: Refunds will be processed using the same payment method used for the original donation. For example, if the donation was made via credit card, the refund will be issued to the same credit card.
Bank Transfers: For donations made via bank transfer, refunds will be issued to the same bank account from which the donation was received.
Fees
Processing Fees: Refunds may be subject to processing fees if incurred during the donation transaction. These fees will be deducted from the refund amount.
Contact and Assistance
Contact Information
Email: For refund requests or inquiries, please contact us at letstalk@theforgottenneighbor.org.
Phone: You may also reach us at +256762827661 during business hours for assistance.
Assistance
Customer Support: Our team is available to assist with any questions or concerns related to refunds. We strive to handle all requests with transparency and fairness.
Policy Updates
Policy Changes
-Review and Updates: This Refund Policy is reviewed periodically and may be updated to reflect changes in procedures or regulations. The most current version will be available on our website.
Communication
Notification: Donors will be informed of any significant changes to the refund policy through our website and email communications.
Conclusion
Ave Maria Orphanage is committed to ensuring a transparent and fair process for handling refund requests. We appreciate your support and understanding as we strive to manage donations effectively and responsibly.
For further information or assistance regarding our Refund Policy, please contact us at letstalk@theforgottenneighbor.org.